---
title: Can I cancel a booking?
description:   We appreciate that circumstances can change and that you may need to cancel your booking. A booking is deemed as cancelled when you click the cancel button on the View Booking page relating to that
---

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1. [UK Help Centre](https://help.camplify.com/uk-help-centre?hsLang=en)
2. [Hirers](https://help.camplify.com/uk-help-centre/hirers?hsLang=en)
3. [Manage your Booking](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#manage-your-booking)

# Can I cancel a booking?

We appreciate that circumstances can change and that you may need to cancel your booking. A booking is deemed as cancelled when you click the cancel button on the View Booking page relating to that booking.  

At Camplify, van owners can choose which cancellation policy to offer to their guests, and guests can review the policy before booking. Any amount the hirer is entitled to under the applicable cancellation policy will be credited to the hirer’s Camplify account. The hirer may also request a refund which is subject to the Camplify refund processing  fee of £13. 

If the booking is cancelled due a failed licence verification, the hirer is entitled to a full refund minus the cancellation fee.

Please see our [Cancellation Policy](https://terms.camplify.co.uk/cancellation-policies?hsLang=en) for more details.

 

 

- [General](https://help.camplify.com/uk-help-centre/general?hsLang=en#main-content)

    - [Getting started](https://help.camplify.com/uk-help-centre/general?hsLang=en#getting-started)
    - [Contacting Camplify](https://help.camplify.com/uk-help-centre/general?hsLang=en#contacting-camplify)
- [Hirers](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#main-content)

    - [Make a Booking](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#make-a-booking)
    - [Hirer Damage Protection Cover & Excess](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#hirer-damage-protection-cover-excess)
    - [Pick-up and Return](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#pick-up-and-return)
    - [Manage your Booking](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#manage-your-booking)
    - [Paying for a Booking](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#paying-for-a-booking)
- [Owners](https://help.camplify.com/uk-help-centre/owners?hsLang=en#main-content)

    - [Joining Camplify](https://help.camplify.com/uk-help-centre/owners?hsLang=en#joining-camplify)
    - [Managing Bookings](https://help.camplify.com/uk-help-centre/owners?hsLang=en#managing-bookings)
    - [Preventing Damage](https://help.camplify.com/uk-help-centre/owners?hsLang=en#preventing-damage)
    - [Getting Paid From Camplify](https://help.camplify.com/uk-help-centre/owners?hsLang=en#getting-paid-from-camplify)
    - [Manage your Account](https://help.camplify.com/uk-help-centre/owners?hsLang=en#manage-your-account)
    - [Setting up your RV Listing](https://help.camplify.com/uk-help-centre/owners?hsLang=en#setting-up-your-rv-listing)
    - [Camplify Owner App](https://help.camplify.com/uk-help-centre/owners?hsLang=en#camplify-owner-app)
    - [Pick-Up and Return](https://help.camplify.com/uk-help-centre/owners?hsLang=en#pick-up-and-return)
    - [Marketing and Growth](https://help.camplify.com/uk-help-centre/owners?hsLang=en#marketing-and-growth)
    - [Damage Protection Cover](https://help.camplify.com/uk-help-centre/owners?hsLang=en#damage-protection-cover)

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