We understand the importance of maintaining a fair and neutral platform for all our users, and we want to assure you that we take this responsibility very seriously.
To uphold the integrity of our review system, we have established clear guidelines on when a review may be removed. While we value all feedback, including negative reviews, it is essential that the system remains unbiased and transparent. As such, reviews will only be taken down if they explicitly meet one or more of the following criteria:
To uphold the integrity of our review system, we have established clear guidelines on when a review may be removed. While we value all feedback, including negative reviews, it is essential that the system remains unbiased and transparent. As such, reviews will only be taken down if they explicitly meet one or more of the following criteria:
- Spam: Reviews that are clearly spam, such as those generated by bots, will be promptly removed.
- Offensive or Abusive Language: We do not tolerate hate speech, profanity, personal attacks, or other inappropriate language. Such reviews will be deleted.
- Conflict of Interest: Reviews written by individuals with a conflict of interest, such as employees of the company or competitors, are not permitted and will be removed.
- Irrelevant Content: Reviews that do not pertain to the actual product, service, or experience—such as reviewing a restaurant instead of a hairdresser—will be taken down.
- Privacy Violations: To protect individuals' privacy, reviews containing personal information, such as full names, addresses, phone numbers, or other sensitive details, will be deleted.
- Duplicate Content: Multiple reviews by the same user for the same product or service, especially if they are identical or nearly identical, will be removed to ensure fairness.
- Legal Issues: Reviews that contain libelous statements, violate intellectual property rights, or are otherwise legally problematic will be removed.
- Upon receiving a written request from the reviewer, sent from their registered email address (a new review cannot be added)
We believe that this approach allows us to maintain a balanced and trustworthy platform where all voices can be heard, while also protecting against content that could unfairly influence perceptions or violate our community standards.
We appreciate your understanding and cooperation in helping us keep our review system fair and transparent for everyone. If you have any further questions or need additional clarification, please don’t hesitate to reach out.