Owners
Joining Camplify
- Can I set up Instant Book on my listing?
- How is the listing fee / booking fee calculated?
- Do I need a gas certificate or habitation check to list on Camplify?
- What expenses do I need to consider?
- How does roadside assistance work at Camplify?
Managing Bookings
- I have my first booking coming up - What do I need to do?
- Can I cancel a paid booking?
- Preparing Your Van for Hire: A Step-by-Step Guide
- Tips for Improving Booking Conversion
- How do I change dates on a booking?
- I want to rent out my van to Friends and Family - how much should I charge?
- What do I need to do to before each handover? How can I avoid requests for a refund?
- How do I block out dates on my calendar?
- How can I get more bookings?
Preventing Damage
- What if my van gets damaged during the hire?
- What precautions should I take to avoid breakdowns or any liability?
Getting Paid From Camplify
Manage your Account
- How do I remove/deactivate my listing from Camplify?
- Can Reviews be deleted?
- Model Reporting Rules for Digital Platforms (MRDP) Update
- What affects a listing’s position in search?
Setting up your RV Listing
- How do I update my pricing and availability?
- Can I sync my Camplify calendar with other calendars?
- What information do I need to set up Instant Book?
- What hiring rules should I consider when creating my listing?
- Can I use Camplify Flex insurance policy for the rental of my listing?
- Setting up and Reviewing your Van Listing
- How can I manage my listing in the Camplify app?
- How do I block out my calendar?
- What determines my listing’s position in search results?
Camplify Owner App
Pick-Up and Return
- What are the pre-hire and post-hire checklists?
- How should I clean and prepare my van for a handover?
Marketing and Growth
Damage Protection Cover
- My van is going to Europe/Ireland, Do I have damage protection cover? What do I need to do?
- Does Camplify hold an accident excess deposit?
- Do you offer Damage Protection cover?
- Can I use my own insurance policy for hiring on Camplify?
- Why am I asked to pay for VAT on damage or an insurance claim compensation?
- What happens if I receive a toll/penalty charge from a previous booking?