Yes. For Flex Bookings, Camplify places a pre-authorisation (a temporary hold, not a charge) on the hirer's card for the accident excess amount, appearing as a pending transaction 48 hours before the trip and lasting throughout the hire. This does not affect owner payments or timing.
The excess amount depends on the Excess Reduction package (available to all hirers making a booking with an owner who uses Camplify Flex insurance) selected:
- Standard: £2,000 excess
- Silver: £1,000 excess
- Gold: £500 excess
This hold is converted into an actual charge if a valid claim is made against the booking. If there's no claim, the hold is released automatically after the hire ends. You can read more about accident excess charged here.
Note: these packages aren't available where the owner uses their own insurance instead of Camplify's. In that case, the excess is set by the owner and shown on the listing itself.