How do I get good reviews?
Reviews are a crucial part of our van sharing community. You can enhance the experience for your hirers and increase your chances of receiving positive reviews. Reviews will always go live on our platform 14 days after the booking ends. Happy hirers are more likely to leave glowing feedback, leading to more bookings and greater success on Camplify.
Top tips for getting good reviews:
Maintain Cleanliness and Functionality
- Thorough Cleaning: Ensure your van is spotless inside and out. A clean van makes a great first impression.
- Regular Maintenance: Keep up with regular maintenance checks to ensure everything is in perfect working order. Address any potential issues before they become problems for your hirers.
Provide Clear Instructions
- Comprehensive Guide: Offer a detailed guide on how to use all the van’s features and amenities. This can include a printed manual or a digital document.
- Availability for Questions: Make yourself available to answer any questions before and during the hire. Quick and helpful responses can greatly enhance the customer experience.
Add Personal Touches
- Welcome Pack: Consider providing a welcome pack with essentials like tea, coffee and snacks. This thoughtful gesture can leave a lasting positive impression.
- Local Tips: Offer recommendations for local attractions, restaurants, and activities. Your insider knowledge can help hirers make the most of their trip.
Communicate Effectively
- Prompt Responses: Respond to booking inquiries and messages promptly. Good communication builds trust and confidence.
- Check-In and Check-Out: Be clear about the check-in and check-out process. Flexibility and understanding during these times can improve the overall experience.
Address Issues Proactively
- Resolve Problems Quickly: If any issues arise during the hire, address them promptly and professionally. Showing that you care about their experience can turn a potential negative into a positive.
Follow Up After the Hire
- Request Feedback: Ask for a review. You can send a friendly reminder via text or email a couple of days after their hire ends. Emphasize how much their feedback means to you and future hirers.