Here at Camplify we work very hard with owners and hirers so that everyone can have the very best hiring experience. Sometimes things go wrong and we understand the disappointment and frustration that comes with this.
When making a booking a hire contract is formed between the owner who provided the RV and hirer. Where an issue arises under the hire contract the first contact should be the other party (owner or hirer) to the booking.
Owners are responsible for the condition, full functioning and maintenance of their vans as well as making sure that their Camplify listing is truthful and truly representative of the service/product provided.
If an essential amenity or accessory advertised on the listing can no longer be provided, owners are responsible for providing a suitable alternative and informing you as quickly as possible. Depending on the amenity in question, you may be given the opportunity to choose whether you wish to go ahead with the booking.
If you have a complaint regarding the services Camplify provides, through the Camplify Platform including:
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booking fees
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roadside assistance
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holiday disruption assistance
Please follow the following steps:
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Contact Camplify via email outlining the complaint
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Provide evidence/supporting documentation
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Allow up to 15 business days for a response
For more information see Camplify's Dispute Resolution Policy