The pre-hire checklist will appear 24 hours in advance of the hire starting and the post-hire 24 hours in advance of the hire ending. Both need to be completed within 48 hours of the hire starting and ending. See here for more details on downloading and using the Owners app. Note* Without completed checklists Camplify will not support a damage claim
If you have trouble completing either checklist, you must contact us to make us aware.
It's important to add as many photos as you can to the pre-hire (interior, exterior, front, sides, rear, skylight, roof, doors and wing mirrors are key). Min is 6 and max is 20. The more the better.
Remember to take a photo of all driver’s driving licences. Do not accept any other form of ID (for drive bookings; alternatives are fine for statics or deliver). Do not let the van go out without this!
Handover
Allow at least one hour for the handover.
Demonstrate usage of van - show it is your pride and joy so the hirer understands and takes care appropriately. Assume the hirer knows nothing (even if they say they do!). They most likely will not know how your specific model operates. Always demonstrate how the awning works!
We recommend putting an information folder in the van / making a video demonstrating the key features and functions of the van work. Put information stickers in key places i.e. petrol nozzle, switches, dashboard (showing height & width of motorhome) etc. Hirers may not remember a lot of what has been told to them when they arrive at their campsite.
Share the insurance / breakdown service provider details provided to you in your post onboarding email (or give details of your own breakdown service provider). This was a PDF one page document. If you do not have it please get in touch and we will resend it. Make sure the hirer knows who to call in the event of any damage / accident (owner in the first instance, their / our insurance or breakdown service provider / us).
Damage
Any discussions between you and hirer regarding damage to the van during the course of the hire should be followed up by texts / emails. This will support a possible future claim.
If the van is damaged, complete all of the details on the post-hire checklist (must be submitted within 48 hours of the van returning). We will write to both parties and freeze the bond. Camplify will decide whether to proceed with it as a bond or insurance claim.
If it is a standard bond claim, we will ask you to get repair quotes
If it is deemed an insurance claim, you will still be required to get quotes which will be sent to the insurer for approval.
Print the pdf with the instructions/directions of what to do in case of damage (sent to you once you completed the Camplify onboarding course) laminate it if possible and keep it in the van (contact us if you need it resent).
Camplify pays owners once a week (every Thursday). Funds may take a few days to arrive into your account. Initial 50% payment Thursday after the hire starts, final 50% payment at the end. You can view and track payments in your Owner dashboard (under Earnings tab).
Practical Points
Have the van ready for handover (fill petrol tank, all fluid tanks, clean out fridge, clean van)
Provide cleaning equipment (hirer is more likely to keep the van clean and tidy). Note* While you can ask for the van to be returned ‘as it was sent out’, it is most likely not possible. A clean van with swept floors and everything in its place should be expected.
Prepare an itemised inventory and ask the hirer to sign it.
General Points
Always point the Hirer in our direction for any queries around cancellation, liability etc. Inbound calls are prioritised over inbound emails. If the matter is urgent, always call. If nobody is available at the time, just leave a voice message and we'll call back as soon as a team member is available.
Take some time to review your listing and improve your chances of getting even more booking enquiries - better photos, more detailed description, better pricing, more specific hiring rules are all imperative to securing great bookings.
