Download the Camplify App
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Make sure you download the Camplify App from the Apple store or Google Play.
- The pre-hire checklist will appear 24 hours in advance of the hire starting and the post-hire 24 hours in advance of the hire ending. Both need to be completed within 48 hours of the hire starting and ending.
Note* Without completed checklists Camplify will not support a damage claim - If you have trouble completing either checklist, you must contact us to make us aware.
- It's important to add as many photos as you can to the pre-hire (interior, exterior, front, sides, rear, skylight, roof, doors and wing mirrors are key). Min is 6 and max is 20. The more the better.
- Remember to take a photo of all driver’s driving licences. Do not accept any other form of ID (for drive bookings; alternatives are fine for statics or deliver). Do not let the van go out without this!
Handover
- Allow at least one hour for the handover.
- Demonstrate usage of van - show it is your pride and joy so the hirer understands and takes care appropriately. Assume the hirer knows nothing (even if they say they do!). They most likely will not know how your specific model operates. Always demonstrate how the awning works!
- We recommend putting an information folder in the van / making a video demonstrating the key features and functions of the van work. Put information stickers in key places i.e. petrol nozzle, switches, dashboard (showing height & width of motorhome) etc. Hirers may not remember a lot of what has been told to them when they arrive at their campsite.
- Share the insurance / breakdown service provider details provided to you in your post onboarding email (or give details of your own breakdown service provider). This was a PDF one page document. If you do not have it please get in touch and we will resend it. Make sure the hirer knows who to call in the event of any damage / accident (owner in the first instance, their / our insurance or breakdown service provider / us).
Damage
- Any discussions between you and the hirer regarding damage to the van during the course of the hire should be followed up by texts / emails. This will support a possible future claim.
- If the van is damaged, complete all of the details on the post-hire checklist (must be submitted within 48 hours of the van returning).
- For Flex bookings you must provide Camplify with two quotes for any damage recorded in the Post-Hire Checklist. You must also comply with Allianz’s claim process including the requirements in the Allianz Policy Wording. Coverage for damage is as set out in the Allianz Policy Wording.
- For BYO bookings, to charge an excess or costs of repairs to the Hirer, you must provide Camplify and the Hirer evidence supporting the amount claimed such as quote to repair the damage or if you have made a claim to your insurer, evidence that you have paid this excess to your insurer. The Hirer may request a second quote if you, and not your insurer, are managing the repairs.
- For all Owners, the number of damage events in a claim is determined by the number of incidents that caused damage. For example, if the Hirer had two separate accidents both causing damage this would be 2 events.
- See ‘Dealing with Damage' in the Owner Rules for more information.
- You can read more about how to prevent damage at https://www.camplify.co.uk/reducing-damage
Payments
Camplify pays owners once a week (every Thursday) - Camper Plus members receive priority payment with an initial 50%* payment on the Thursday after the hire starts and a final 50%* payment on the Thursday after the hire ends.
* The percentages are calculated on the price at the time of booking. Any later price changes to the booking affect the split and it will not be exactly 50/50.
Other owners receive the payment in full on the Thursday after the hire ends. You can view and track payments in your Owner dashboard (under the Earnings tab).
Practical Points
- Have the van ready for handover (fill petrol tank, check fluid tanks, clean out fridge, clean van).
- Provide cleaning equipment (hirer is more likely to keep the van clean and tidy). Note* While you can ask for the van to be returned ‘as it was sent out’, it is most likely not possible. A clean van with swept floors and everything in its place should be expected.
- Prepare an itemised inventory and ask the hirer to sign it.
General Points
- Always point the Hirer in our direction for any queries around cancellation.
- If you haven't already join the Facebook Group so you can talk with other owners https://www.facebook.com/groups/2081934505422634/members/
- Take some time to review your listing and improve your chances of getting even more booking enquiries - better photos, a more detailed description, better pricing, more specific hiring rules are all imperative to securing great bookings.