At Camplify, we believe in the importance of maximizing your bookings while providing exceptional service to hirers. One key factor in achieving this is responding promptly to booking requests.
Turn on Notifications
Ensure you never miss a booking request by turning on notifications in your Camplify Owners app. This way, you’ll receive instant alerts whenever a new request comes in. Additionally, regularly check your emails and texts to stay on top of any updates.
Respond to Every Booking Request
It’s crucial to respond to every booking request, even if you can’t accept it. Here’s how to handle different scenarios:
- Accepting a Booking: Approve the request and accompany it with a personal message to the hirer. This adds a personal touch and reassures them of their decision to rent your van.
- Declining a Booking: If you can’t accommodate a booking, promptly decline the request as soon as possible. This allows them to explore other options without unnecessary delays.
Improve Your Average Response Time
Fast owner response times are key to a positive experience for the hirer. While there may be unavoidable reasons for delayed responses, it’s crucial to prioritize quick responses to all booking requests. Prompt responses not only improve your chances of securing bookings but also enhance the overall customer experience.
Utilize Instant Book
Consider enabling the Instant Book feature. Owners who have used Instant Book have seen a 20% increase in bookings. This feature allows hirers to book your van instantly, without waiting for approval, leading to more confirmed bookings and satisfied customers.
Keep Your Calendar Up to Date
Regularly update your calendar to reflect your availability accurately. An up-to-date calendar ensures that potential hirers have a clear view of when your caravan is available, reducing the chances of booking conflicts and cancellations.
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