Understanding Reviews on Camplify

What are some tips for achieving a 5-star review?

Under what circumstances can a review be removed or amended?

Can reviews be transferred between listings or accounts?

How do reviews work?

Once a booking is completed, both owners and hirers will receive notifications via SMS, in-app notifications, and email, prompting them to leave a review. Reviews may include comments on:

Communication
Punctuality
Cleanliness
Overall experience

Reviews are published upon submission of the second one and cannot be updated once published. The hirer’s review of you and your RV will appear publicly on your listing, helping other potential hirers make informed decisions.

Many owners choose to privately ask hirers for feedback and encourage them to post a positive review to boost future bookings.

Responding to hirer reviews

Owners now have the ability to respond to reviews left by hirers. Once a review is submitted, you will receive an SMS notification indicating the hirer has left a review. This message includes a link to view the review and an option to respond.

How to respond: Go to your Bookings tab, select Past, open the relevant booking, then click Respond to review beneath the hirer’s feedback. A text box will appear where you can write and submit your reply.
Publication: Once you confirm your response, it is published immediately and shown inline as a reply to the hirer’s review everywhere it appears in the marketplace.
Review Responses: Owners can only respond once per review.
Visibility: Owners can respond to hirer reviews submitted within the previous 90 days.
Community Guidelines This feature is a powerful way to build your brand, but it’s important to remember that you can only respond once. There are no second chances to edit, so it’s vital to make it count Before you hit publish, keep these tips in mind:

Don't Respond in the "Heat of the Moment": If you receive a review that feels unfair, take 24 hours to step back. A calm, composed response always performs better than an emotional one.

Gather Your Thoughts: Take your time to draft your reply. Ensure it’s clear, professional, and addresses the specific points raised.

Back it Up with Evidence: If you need to clarify a situation, keep it objective and reference facts or previous communication from the booking.

Think of Your Next Hirer: Remember, this is a public stage. Future hirers aren’t just reading the review; they are watching how you handle feedback. An appreciative, or professional response builds trust.

Acknowledge and Move Forward: Even for less than perfect reviews, acknowledging the feedback and stating how you’ve addressed it shows you are a top tier proactive owner.

Notifications: The hirer is not currently notified when an owner responds to their review.
Moderation: All owner responses are monitored for moderation to ensure they align with community standards.

Where do reviews appear?

Reviews from hirers and any subsequent responses from the owner are displayed publicly on your RV listing. These interactions help future hirers assess the quality of your RV and service, building trust and increasing booking likelihood.

What are some tips for achieving a 5-star review?

Providing an exceptional experience can lead to glowing reviews. Try these tips:

Respond promptly to messages: Quick communication builds trust.
Ensure the van is ready: A clean, well stocked RV sets a great first impression.
Be accommodating: Flexibility with pick-up/drop-off times makes a big difference.
Be professional: A polite, friendly attitude during handover leaves a lasting impression.
Offer local knowledge: Sharing travel tips or hidden gems enhances the experience.
Add thoughtful touches: Small gestures, like a welcome note, can stand out.
Request a review: Politely ask the hirer to leave a review after the booking.
Encourage loyalty: Offer incentives for return hirers, such as discounts.

Under what circumstances can a review be removed or amended?

A review may only be removed or amended in the following cases:

Written agreement from both the owner and the hirer that the review contains inaccurate information.
Evidence that the review breaches Camplify’s community guidelines, terms, and/or policies.

If you believe a review meets these criteria, please contact Camplify Support for further assistance.

Can reviews be transferred between listings or accounts?

No, reviews are non-transferable. They reflect the specific RV and owner at the time of the booking. If an RV is sold or transferred, the reviews remain with the original account and listing.