It's always better that a hirer pays these type of charges while on the booking but unfortunately this is not always possible.
When you receive a toll/ penalty charge related to a previous booking you will need to follow the following steps:
- Request that the penalty charge notice is paid by the hirer of the vehicle at the time of the charge. Get in touch with the hirer immediately and send him a copy of the notice. Request for him to pay the toll/penatly charge as soon as possible to avoid the amount from increasing.
- If the hirer does not provide any feedback, refuses to pay or asks for the penalty charge to be transfered to his name, please contact our team and provide a copy of the toll/penatly charge. Camplify will also need evidence of the hirer's feedback or lack of it and we need to be notified before any increase of the original amount.
- Camplify will provide payment to the owner for the settlement of the toll/penatly charge for the lowest original amount of the toll/penatly charge. It is the owner's responsability to not allow the amount of the toll/penatly charge to increase and pay the toll/penatly charge to the issuing authority.
Please note that it is the responsibility of the owner to avoid penalty fees for late payments. Camplify will not cover the cost of any late payment fees and will only be able to support with the amount of the initial notification.
For more informatin on additional charges, Camplify has created a detailed course for our owners with a comprehensive overview of what is involved in Damages and Resolutions and how to avoid them, as well as our Claims and Resolutions process. Other tools and guides can also be found linked to the course.