---
title: What if I break down?
description:   Every single hire through Camplify is covered by 24/7 roadside assistance. In the United Kingdom, we've partnered with the RAC Nationwide breakdown and recovery service. If the hired van has a break
---

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1. [UK Help Centre](https://help.camplify.com/uk-help-centre?hsLang=en)
2. [Hirers](https://help.camplify.com/uk-help-centre/hirers?hsLang=en)
3. [Hirer Damage Protection Cover & Excess](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#hirer-damage-protection-cover-excess)

# What if I break down?

Camplify has arranged for roadside assistance for hires in case of a breakdown.

In the United Kingdom, we've partnered with the **RAC** Nationwide breakdown and recovery service.

**Here's how it works:**

If the hired van has a breakdown during the booking, the Hirer should immediately inform the Owner. The Hirer should also call RAC at 0333 202 1872 as soon as possible to request road-side assistance. RAC needs to be informed that the booking is through Camplify and Camplify’s RAC reference is “CAMP01”. 

Roadside assistance is provided without charge to the hirer unless the breakdown was caused or contributed to by the hirer (e.g. ran out of fuel, tyre damage from running over a nail or keys locked in RV) see the [Breakdown Policy](https://terms.camplify.co.uk/breakdown-policy?hsLang=en) for more information on inclusions and exclusions.

 

 

 

 

 

- [General](https://help.camplify.com/uk-help-centre/general?hsLang=en#main-content)

    - [Getting started](https://help.camplify.com/uk-help-centre/general?hsLang=en#getting-started)
    - [Contacting Camplify](https://help.camplify.com/uk-help-centre/general?hsLang=en#contacting-camplify)
- [Hirers](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#main-content)

    - [Make a Booking](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#make-a-booking)
    - [Hirer Damage Protection Cover & Excess](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#hirer-damage-protection-cover-excess)
    - [Pick-up and Return](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#pick-up-and-return)
    - [Manage your Booking](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#manage-your-booking)
    - [Paying for a Booking](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#paying-for-a-booking)
- [Owners](https://help.camplify.com/uk-help-centre/owners?hsLang=en#main-content)

    - [Joining Camplify](https://help.camplify.com/uk-help-centre/owners?hsLang=en#joining-camplify)
    - [Managing Bookings](https://help.camplify.com/uk-help-centre/owners?hsLang=en#managing-bookings)
    - [Preventing Damage](https://help.camplify.com/uk-help-centre/owners?hsLang=en#preventing-damage)
    - [Getting Paid From Camplify](https://help.camplify.com/uk-help-centre/owners?hsLang=en#getting-paid-from-camplify)
    - [Manage your Account](https://help.camplify.com/uk-help-centre/owners?hsLang=en#manage-your-account)
    - [Setting up your RV Listing](https://help.camplify.com/uk-help-centre/owners?hsLang=en#setting-up-your-rv-listing)
    - [Camplify Owner App](https://help.camplify.com/uk-help-centre/owners?hsLang=en#camplify-owner-app)
    - [Pick-Up and Return](https://help.camplify.com/uk-help-centre/owners?hsLang=en#pick-up-and-return)
    - [Marketing and Growth](https://help.camplify.com/uk-help-centre/owners?hsLang=en#marketing-and-growth)
    - [Damage Protection Cover](https://help.camplify.com/uk-help-centre/owners?hsLang=en#damage-protection-cover)

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