--- title: How can I request a refund/credit and how long does it take? description: "  Absolutely! If your plans change, and you need to cancel your trip, just follow these steps: Once you've done that, Camplify will take care of the rest, and if you're eligible, you can expect a refu" --- [Skip to content](https://help.camplify.com/uk-help-centre/how-can-i-request-a-refund/credit-and-how-long-does-it-take#main-content) English Show submenu for translations ![camplify\_logo](https://help.camplify.com/hs-fs/hubfs/Logos/camplify-logo-light.png?width=125&height=23&name=camplify-logo-light.png) - [UK Help Centre](https://help.camplify.com/uk-help-centre) Open main navigation Close main navigation - [UK Help Centre](https://help.camplify.com/uk-help-centre) - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [UK Help Centre](https://help.camplify.com/uk-help-centre?hsLang=en) 2. [Hirers](https://help.camplify.com/uk-help-centre/hirers?hsLang=en) 3. [Manage your Booking](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#manage-your-booking) # How can I request a refund/credit and how long does it take? Absolutely! If your plans change, and you need to cancel your trip, just follow these steps: 1. Log into your Camplify Account through the app or[www.camplify.co.uk](http://www.camplify.co.uk/). 2. Find the booking you want to cancel. 3. Drop a quick message to the owner explaining the situation. 4. Click on "Cancel" and select a reason to notify Camplify. Once you've done that, Camplify will take care of the rest, and **if you're eligible**, you can expect a **credit to be applied**. Remember to check the cancellation policy applicable to your booking to understand the terms. FAQ - [Can I cancel a booking?](https://help.camplify.com/uk-es-help-centre/can-i-cancel-a-booking?hsLang=en) The cancellation policy depends on the RV owner's terms at the time of booking. You can find all these details when you are submitting the booking request.  Credits are instantly applied to your account and can be used to pay for another booking taken within the following 24 months. If you would prefer a refund, contact our customer support team. Please note that all refunds have a £13 processing fee. Refunds can take up to 21 working days but usually are processed within 5 business days. For credits, they'll be instantly applied to your account and can be used to pay for another booking taken within the following 24 months. Please provide as much detail as possible about your cancellation reason. This helps both the owner and our team prioritise and assist you better. Remember, if there's a dispute with the RV owner regarding the cancellation, notify Camplify within 48 hours of booking/cancelling, and we'll work to resolve it in accordance with our [Dispute Resolution Policy](https://terms.camplify.co.uk/dispute-resolution-policy?hsLang=en). For more details on our cancellation policies, click [here](https://terms.camplify.co.uk/cancellation-policies?hsLang=en). If you have any questions or want to discuss your situation, feel free to [contact](https://help.camplify.com/uk-help-centre/contacting-camplify?hsLang=en) our friendly Customer Support Team. We appreciate your patience! - [General](https://help.camplify.com/uk-help-centre/general?hsLang=en#main-content) - [Getting started](https://help.camplify.com/uk-help-centre/general?hsLang=en#getting-started) - [Contacting Camplify](https://help.camplify.com/uk-help-centre/general?hsLang=en#contacting-camplify) - [Hirers](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#main-content) - [Make a Booking](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#make-a-booking) - [Hirer Damage Protection Cover & Excess](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#hirer-damage-protection-cover-excess) - [Pick-up and Return](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#pick-up-and-return) - [Manage your Booking](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#manage-your-booking) - [Paying for a Booking](https://help.camplify.com/uk-help-centre/hirers?hsLang=en#paying-for-a-booking) - [Owners](https://help.camplify.com/uk-help-centre/owners?hsLang=en#main-content) - [Joining Camplify](https://help.camplify.com/uk-help-centre/owners?hsLang=en#joining-camplify) - [Managing Bookings](https://help.camplify.com/uk-help-centre/owners?hsLang=en#managing-bookings) - [Preventing Damage](https://help.camplify.com/uk-help-centre/owners?hsLang=en#preventing-damage) - [Getting Paid From Camplify](https://help.camplify.com/uk-help-centre/owners?hsLang=en#getting-paid-from-camplify) - [Manage your Account](https://help.camplify.com/uk-help-centre/owners?hsLang=en#manage-your-account) - [Setting up your RV Listing](https://help.camplify.com/uk-help-centre/owners?hsLang=en#setting-up-your-rv-listing) - [Camplify Owner App](https://help.camplify.com/uk-help-centre/owners?hsLang=en#camplify-owner-app) - [Pick-Up and Return](https://help.camplify.com/uk-help-centre/owners?hsLang=en#pick-up-and-return) - [Marketing and Growth](https://help.camplify.com/uk-help-centre/owners?hsLang=en#marketing-and-growth) - [Damage Protection Cover](https://help.camplify.com/uk-help-centre/owners?hsLang=en#damage-protection-cover) [![Camplify logo](https://help.camplify.com/hs-fs/hubfs/camplify-blue-rgb.png?width=1970&height=445&name=camplify-blue-rgb.png "Camplify logo")](https://www.camplify.com.au/) Camplify Holdings Limited [camplify.co.uk](https://www.camplify.co.uk/)