Hirers

Make a Booking

• I'm interested in hiring a van on Camplify. How does it work?
• Why am I charged per day?
• Can I travel to Europe/Ireland with the van?
• How do I add an additional driver?
• How long does it take for the owner to respond to my booking request?
• Will you verify me and my licence?
• Does Camplify allow drivers with international licences?

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Hirer Damage Protection Cover & Excess

• Do I have Damage Protection cover?
• Is there a way for me to reduce my excess?
• What is my liability as a hirer?
• How are damages dealt with and resolved?
• What if I break down?

Pick-up and Return

• Pre-Departure Checks
• What is a pre-hire checklist?
• What is the Camplify hirer etiquette?
• Can I pick up the van early? Or return it late?

Manage your Booking

• Can I cancel a booking?
• How can I request a refund/credit and how long does it take?
• How do I raise a complaint?

Paying for a Booking

• How does the payment process work?
• Am I paying the owner or Camplify?
• What is the Service Fee?
• Can I change my card details for payment?
• Does sending a booking request require instant payment?