Hirers
Make a Booking
- I'm interested in hiring a van on Camplify. How does it work?
- Why am I charged per day?
- Can I travel to Europe/Ireland with the van?
- How do I add an additional driver?
- How long does it take for the owner to respond to my booking request?
- Will you verify me and my licence?
- Does Camplify allow drivers with international licences?
Hirer Damage Protection Cover & Excess
- Do I have Damage Protection cover?
- Is there a way for me to reduce my excess?
- What is my liability as a hirer?
- How are damages dealt with and resolved?
- What if I break down?
Pick-up and Return
- Pre-Departure Checks
- What is a pre-hire checklist?
- What is the Camplify hirer etiquette?
- Can I pick up the van early? Or return it late?
Manage your Booking
- Can I cancel a booking?
- How can I request a refund/credit and how long does it take?
- How do I raise a complaint?